We encourage all of our customers to donate their pre-owned clothing to charity shops, second-hand stores or organisations that repurpose clothing. We will give you 10% off your next order if you are able to provide confirmation of your clothing donation.

However, if you’re not completely happy with your purchase, you have 14 working days from the date of receiving your order, to send it back to us for an exchange or refund. After the 14-day period you will no longer be eligible and won’t be able to receive a refund.

Please make sure all products are returned in their original condition, with their original packaging and labels.

Returns that are damaged or soiled may not be accepted and may be sent back to the customer.

Check out www.clothesaid.co.uk/for more on ways to donate your clothing.

Returns Process

  • Ensure you are returning with in the 14 day time frame.
  • Pop the unwanted items back into their packaging or suitable returns packaging so that the items are completely protected.
  • Contact us by phone or email for any Return or Exchange requests.
  • Send it back to us via one of the delivery options stated. Will typically turn around your refund/exchange within a few days. You’ll get an email to confirm once this has been processed.
  • All refunds are returned to the original payment method within 30 days. Refunds vary depending on your bank but typically take up to 5 working days to show in your account.
  • Mental Health Monster is not responsible for returns costs.

Faulty Items

On the rare occasion there is a problem with an item, please do not worry.

Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase.
Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability or a Gift Voucher will be offered.

Please send photos of the fault via email to contact@mhmonster.org stating the problem and your online order details. If the item was purchased in the shop then please bring your receipt with you.

Exchanges

If you wish to make an exchange then simply contact us before you return your parcel, just to ensure we have the item you require in stock.

Contact us via email: contact@mhmonster.org or phone: 07791 576190 with your name, order number and item you wish to exchange for (this enables us to put the item on hold and confirm that we have it in stock) or pop into the shop.

Send back your original item and if there is a difference in payment we will contact you to process this before the new item is dispatched. You will receive a confirmation email of when the new item has been sent.